Return Policy

RETURNS & EXCHANGES

If you’re looking to return or exchange your order for whatever reason, we're here to help! Pop into the shop, email or call us and one of our friendly team members will be able to advise.

Address: Stepping Out, 2 North Street, Midhurst, GU29 9DJ

Email: infosteppingout@hotmail.co.uk

Telephone: 01730 817205

We offer returns & exchanges. It must be processed within 14 days of purchase. (Refunds only available on web orders). You can return your product for store creditdifferent product, or a refund to the original payment method.

We offer easy returns for items in new, unworn, unaltered, unwashed condition.

ITEMS THAT CANNOT BE RETURNED

All accessories (bags, belts, jewellery, socks, etc - the exception is shoes), intimates (garments in our "Intimates" department such as bralettes, robes, sleepwear, etc), and beauty products cannot be returned.

DEFECTIVE ITEMS

We carefully inspect each product before we sell it in our shop and before a garment ships out that garment has passed through an inspection process to ensure quality. In the off chance you receive a damaged/defective item, we ask you provide photos.

CANCELLED ORDERS

We do not accept order cancellations so please shop responsibly. In certain special cases (if accidentally purchased the wrong size) we can swap out a size for you or colour if you notify us before your order is fulfilled and if we have stock on hand. 

FINAL SALE

Products purchased during a storewide sale, noted as final sale in the product description, or purchased in our sale section or As-Is Sale are all considered Final Sale and are not eligible for a return. 

GIFT CARDS

Gift cards cannot be cancelled or refunded for cash.